Cezanne HR

Authenticator Verification Codes aren't working (Two-step Verification)

If you are using the Authenticator option and the one-time verification codes are not working, this might be because either:

The time on your Google Authenticator app is not synced correctly

To ensure that you have the correct time synced:

Open Google Authenticator
Select Settings
Select Time correction for codes
Select Sync Now

Note:

The sync will only affect the internal time of your Google Authenticator app, and will not change your device’s Date & Time settings.

Your Authenticator account is set to 'Counter-based' rather than 'Time-based'

To ensure your account is set to 'Time-based'

Open Google Authenticator
Delete your Cezanne authenticator account
Set up new account ensuring that 'Time-based' is selected.

Note:

If you scan the barcode to set up an account, 'Time-based' will be automatically selected.